T.R.U.S.T. Technician Training DVD and 3 Companion Books, by Tom Piscitelli

This product is a great video demonstration of the best practices of the best-in-class service and maintenance technicians who consistently create the highest customer satisfaction and produce the best sales results with service agreements, accessory/system enhancement products, generate highly-qualified sales leads and sell replacement systems.

The DVD is divided into 33 sections or "Sales Bytes" that illustrate the kind of approach or behavior most contractors would like to see their technicians use.  Some examples are:  professional appearance, meet and greet the customer, confirming the reason for the call, setting expectations for the call, inviting customers to ovserve, engaging the customer, discovering customer needs, offering service agreements, offering system enhancements, creating a sales lead, making a sale, handling objections, using financing to make the sale and much more!

All this is available for only $210.00 including shipping and handling.  Order it easily on our secure website www.ronsmithhvac.com or phone (615) 791-8474