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04 Nov

Training: Management’s Greatest Responsibility - Part 3 of 3.

by admin

As seen in the May 2007 edition of HVACR Business magazine.

How co-workers, a calendar, communications, and critiques contribute to a structured, meaningful training plan. Part three of a three-part series

In the first two parts of this series (see www.hvacrbusiness.com/smith), I covered five steps of a nine-step process that I use to establish a structured, meaningful training program; they include:

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17 Sep

Your Company Is Your Brand

by admin

As reported in the October, 2008 edition of HVACR Business magazine.
The services you provide and the expertise you possess are what the customer is buying, not a product brand.

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17 Sep

Why Have Grade-C Co-Workers?

by admin

As seen in the June 2006 edition of HVACR Business magazine.

Don Beveridge, an inspirational speaker, says: “Whenever you have no discipline for non-performance, your company always has declining standards.” What a great quote!

Being an effective leader doesn’t mean you always get to do the fun things. A leader does what is necessary to ensure the company is:

• More than satisfying its customers

• A pleasant place to work

• Achieving the profit and return on investment (ROI) that it’s entitled to reap.

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17 Sep

What Are Customers Looking For?

by admin

As seen in the September 2007 edition of HVACR Business magazine.

The four basics of customer service.

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17 Sep

Training: Management’s Greatest Responsibility - Part 2 of 3.

by admin

As seen in the April 2007 edition of HVACR Business magazine.-

Take three more steps toward creating a structured, meaningful training program. Part two of a three-part series

I hope you have established a company-training file, which in last month’s column (seewww.hvacrbusiness.com/smith) I recommended that you do to help you get your company-training program in place.

Last month, we covered the first two steps:

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