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As seen in the April 2006 edition of HVACR Business magazine.

You have probably heard the phrase “Are you working in your business, or are you working on your business?”. It is a phrase that has been used for many years, has a nice ring to it, and I certainly agree with the principle and its intent. I’ve have used the phrase myself. But, asking the question is easy, anyone can do that. Determining how you place the principle in motion is the challenge and it requires commitment to a discipline.

As seen in the November 2007 edition of HVACR Business magazine.

Having documented procedures empowers co-workers and helps them succeed.

When working with companies to help them succeed and grow, I am often asked how I define highly successful contractors. For me, these four elements need to be present:

1) Annual double-digit net profit;
2) Annual double-digit growth;
3) A more-than-satisfied, dedicated customer base;
4) Co-workers that are respected and involved in the company and enjoy working there.