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17 Sep

Motivating Co-Workers: Part 2 of 2.

by admin

As seen in the December 2006 edition of HVACR Business magazine.

To successfully motivate co-workers (which is the term I used for anyone who worked at my companies)—to get them to take actions that you want and need them to take in order to improve customer service, increase productivity, and attract new customers—you must reward them. In my experience, the most effective rewards are:

1) recognition

2) self-esteem boosts

3) spiffs (commissions)

4) career growth

5) working for a great company

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17 Sep

Motivating Co-Workers: Part 1 of 2.

by admin

As seen in the November 2006 edition of HVACR Business magazine.

As the owner or a leader of your company, what you say and do will influence coworkers’ work habits. When they listen to your presentations, watch you work, and discern your attitude and feelings, your coworkers are learning how you want them to work. This influence gives you the opportunity — and the responsibility — to motivate coworkers, to transfer your beliefs about good work habits into their actions.

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17 Sep

Master These Four Elements for Happy Customers

by admin

As seen in the September 2006 edition of HVACR Business magazine.

What are customers looking for from their hvac residential providers? What must you do to meet or exceed their expectations? The answer is not complicated. It consists of only four points. Yet, many companies either do not understand these elements or are unwilling to implement and manage them.

Here is what customers want:

On-time delivery

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17 Sep

How to Structure the Organization Design of your Company

by admin

As seen in the July 2006 edition of HVACR Business magazine.

When I founded my first air conditioning and heating company back in 1965 — 41 years ago — I had never heard the term Organization Design. However, if I had heard the term, the design would have been quite simple. I was the only person in the entire company, and it was my responsibility to sell jobs, install jobs, collect money and service jobs — along with everything else. I know some readers can relate.

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17 Sep

How To Strengthen Your Management Team

by admin

As seen in the August 2007 edition of HVACR Business magazine.

What to look for and what to expect from business-service providers.

Just as it is important for you to surround yourself with competent coworkers — whether managers, technicians, or inside support staff — it is equally important that you surround yourself and your company with the best possible professional relationships. With the right professionals you’ll have a complete team with the correct attributes. I expect all members of my team to:

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