As seen in the January, 2010 edition of HVACR Magazine.
For nearly 30 years I have rarely used the word manager, preferring to choose the term leader. You may have noticed over the years a similar slow and subtle change in many businesses, including our HVAC world, to adoption of the leader term. Many people think of a manager as a person who has control, sets direction and manipulates the resources. The same people think of a leader as the head of a group who shows the way and sets an example.
