T.R.U.S.T.® Technician Training DVD and digital copy of Companion Workbook

Description

A first-ever video demonstration of the best-practices of the best-in-class service and maintenance technicians who consistently create the highest customer satisfaction AND produce the best sales results with service agreements, accessory/enhancement, generate highly-qualified sales leads and sell replacement systems.

This DVD is divided into 33 sections or “Sales Bytes®” that illustrate the kind of approach or behavior most contractors would like to see their technicians use. Some examples:

• Professional appearance
• Meet and greet the customer
• Confirming the reason for the call
• Setting expectations for the call
• Inviting the customer to observe
• Engaging the customer
• Discovering customer needs
• Offering service agreements
• Renewing service agreements
• Offering enhancements
• Creating a sales lead
• Making a sale
• Handling objections
• Using financing to make the sale
• More more more!