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As seen in the January, 2010 edition of HVACR Magazine.For nearly 30 years I have rarely used the word manager, preferring to choose the term leader. You may have noticed over the years a similar slow and subtle change in many businesses, including our HVAC world, to adoption of the leader term. Many people think…

As seen in the March, 2009 edition of HVACR Business magazine HVACR residential retail contractors who wish to grow their revenues and profits have a natural and synergistic diversification opportunity. With proper guidance, planning and execution, it’s not difficult to expand into the light commercial service and service agreement business. If you are successful with your…

As seen in the September 2007 edition of HVACR Business magazine. After a combined career in the hvac industry of over 90 years, we can say one thing with absolute certainty: We fully recognize and understand the importance of residential service agreements in growing a highly successful retail (i.e., repairing, maintaining, adding, and replacing equipment and IAQ…

Having a disciplined process ensures transfer of vital information and reserves time to celebrate, coach, and encourage.  Effective company leaders practice good communications and celebrate successes. When I visit companies on a consulting mission, often I’m told by  the coworkers, “We just don’t communicate in our company.” I understand their point and probably have identified the lack…

As seen in the October 2007 edition of HVACR Business magazine. Building a dynamic and highly profitable hvac retail business with residential service agreements. In the September issue Jackie Rainwater and I introduced readers to the lucrative world of service agreements. For the second installment, I will discuss and recommend specific steps required to get…

As seen in the May, 2010 edition of HVACR Business Magazine As the owner or general manager of a company your team includes the leaders (managers) of the various divisions or departments. Hopefully, you are having structured team group meetings on a regular frequency.  In August, 2007 HVACR Business published an article of mine where I recommended that…