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As seen in the December 2006 edition of HVACR Business magazine.To successfully motivate co-workers (which is the term I used for anyone who worked at my companies)—to get them to take actions that you want and need them to take in order to improve customer service, increase productivity, and attract new customers—you must reward them.…

As seen in the November 2006 edition of HVACR Business magazine. As the owner or a leader of your company, what you say and do will influence coworkers’ work habits. When they listen to your presentations, watch you work, and discern your attitude and feelings, your coworkers are learning how you want them to work.…

As seen in the September 2006 edition of HVACR Business magazine. What are customers looking for from their hvac residential providers? What must you do to meet or exceed their expectations? The answer is not complicated. It consists of only four points. Yet, many companies either do not understand these elements or are unwilling to…

As seen in the July 2006 edition of HVACR Business magazine. When I founded my first air conditioning and heating company back in 1965 — 41 years ago — I had never heard the term Organization Design. However, if I had heard the term, the design would have been quite simple. I was the only…

As seen in the August 2007 edition of HVACR Business magazine. What to look for and what to expect from business-service providers. Just as it is important for you to surround yourself with competent coworkers — whether managers, technicians, or inside support staff — it is equally important that you surround yourself and your company…

As seen in the August 2006 edition of HVACR Business magazine. Change. We hear about it all the time. What exactly is it? We can define change as moving from a present state of affairs to a future state of affairs. Normally, when a leader in an organization decides upon a change, they have a…

As seen in the June, 2008 edition of HVACR Business magazine. It is very important that you don’t create unrealistic expectations. In the first two parts of How To Hire Co-Workers, I wrote that when considering a hiring decision, a series of three meetings is recommended: the get-acquainted meeting, the interview meeting and the mutual-hiringdecision…

As seen in the April 2008 edition of HVACR Business magazine. 13 Methods — Some You Probably Aren’t Using This is the second of a three-part series. Recruiting is the practice of getting people interested in working at your company. Recruiting people is totally different than hiring them; however, you can’t hire them if you…

As seen in the February 2008 edition of HVACR Business magazine. Contrary to the opinion of most people in our industry, I maintain that you can staff your company with competent co-workers — and I have plenty of experience doing it both for my own contracting companies and my consulting clients. I have been traveling…

As seen in the May 2006 edition of HVACR Business magazine. Productive management meetings are a basic fundamental step toward the development of a management team that works together and produces results. Personally, I would not manage a company without these important sessions. Management meetings are crucial, regardless of the size of the company. You’d…