Who Answers the Phone?

Description

Answering a service contractor’s telephone is a sales position that requires as much sales skill as any other position in the company.

This series will teach your existing staff how to book more service calls that are of a higher quality.If you’ve got the wrong person in that position, this series will teach you how to find and train the right person.

INCLUDES One (1) AUDIO CD for Management, One (1) Audio CD for Incoming Call-takers, and One (1) CD-ROM with a manual for each.